Warranty policy

1. Overview

Who issues this warranty. ECO LED is a d/b/a of LIBULBS. The warranty below is given by LIBULBS of 18670 Coastal Highway #1050, Rehoboth Beach, DE 19971, trading as ECO LED.

ECO LED ("we," "us," or the "Company") warrants the LED lighting products we supply and the installation work we perform against defects in materials and workmanship, subject to the terms, periods, conditions and exclusions set out in this policy.

This policy applies to all commercial and industrial lighting upgrade projects completed by ECO LED, including projects delivered through utility energy-efficiency and rebate programs.

2. Definitions

• Products. LED fixtures, lamps, retrofit kits, drivers, occupancy sensors and lighting controls supplied by ECO LED.
• Installation Services. The labour performed by ECO LED or its licensed subcontractors to remove existing fixtures and install Products at the Covered Site.
• Customer. The property owner or tenant named on the project agreement or work order.
• Covered Site. The facility address identified on the project agreement.
• Warranty Start Date. The date the Products were installed, or the invoice date, whichever applies to the order. Supply-only orders run from the invoice date.

3. Product warranty

ECO LED warrants that Products supplied will be free from defects in materials and workmanship under normal use and service for 5 years from the product installation date or the invoice date.

All Products supplied are DesignLights Consortium (DLC) certified or equivalent. Where a manufacturer publishes a longer warranty period for a specific Product, the longer period applies to that Product. Where a manufacturer publishes a shorter period, the manufacturer's period governs and will be disclosed on the project documentation.

Lumen depreciation is not a defect unless output falls below the Product's published L70 rating within the warranty period under rated operating conditions.

Products received through a rebate program. Even if you didn't purchase the product from us and received it through a rebate, please send us the information and we'll do our best to get you a warranty.

4. Installation workmanship warranty

ECO LED warrants Installation Services against defects in workmanship for 1 year from the product installation date or the invoice date. Covered workmanship issues include improper mounting, faulty connections made by our installers, and fixtures installed contrary to manufacturer instructions.

Workmanship coverage does not extend to the condition of pre-existing building wiring, circuits, conduit, switching, junction boxes or supporting structures. Where existing infrastructure is found to be deficient or out of code, we will report the condition to the Customer. Correction is performed under a separate scope at the Customer's cost.

5. Utility rebate program projects

Where a project is completed under a utility energy-efficiency or rebate program, the following applies:

• This warranty is provided by ECO LED. The participating utility, program administrator and any implementation contractor are not parties to it and assume no warranty obligation.
• Program-specific terms, inspection rights and measurement-and-verification requirements set out in the Customer's program participation agreement apply in addition to this policy.
• Removal of Products from the Covered Site, or modification of the installed system, may affect both this warranty and the Customer's continued eligibility under the program.

6. Remedy

For a valid claim within the applicable warranty period, ECO LED will, at its option:

1. Provide replacement parts (driver, LED board, sensor or comparable component) at no charge; or
2. Provide a replacement fixture, which may be offered at a discounted rate where only parts are covered; or
3. Repair the affected Product or installation.

Labour. Warranty labour is included during the 1-year workmanship period. After that period, replacement parts remain covered under section 3, but removal, re-installation, lift or access equipment and site labour are the Customer's responsibility.

Freight. Outbound freight on warranty parts is covered. Return shipping of failed Products is the Customer's responsibility.

Replacement Products may be new or reconditioned to new-equivalent standard, and may differ in model where the original is discontinued, provided performance is equal or better. Replacement Products carry the remainder of the original warranty period and do not restart it.

This is the Customer's sole and exclusive remedy under this policy.

7. Conditions of coverage

Coverage requires all of the following:

• Products were installed by ECO LED or a licensed electrician, in accordance with manufacturer instructions and applicable electrical code.
• Products have been operated within their published electrical, ambient temperature, humidity and environmental ratings.
• Products have not been modified, repaired, repainted or altered by any party other than ECO LED or its authorised representative.
• Products delivered but not immediately installed were stored indoors, dry, and within rated storage conditions by the Customer.
• The Customer's account is current and the project has been paid in full.
• Notice of the defect is provided within thirty (30) days of discovery.

8. Exclusions

This warranty does not cover:

• Damage from power surges, voltage or frequency outside published tolerances, lightning, unstable or improperly grounded supply, or wiring faults not caused by our installers
• Damage from misuse, abuse, vandalism, accident, impact, fire, flood or other casualty
• Damage from acts of nature, including wind, hail, storm, earthquake, and pest or rodent intrusion
• Corrosion, degradation or failure caused by salt air, chemicals, ammonia, wash-down, dust, vibration or other conditions exceeding the Product's rated environment
• Products used in applications for which they were not rated, for example a dry-location fixture installed in a wet or damp location
• Normal cosmetic wear, discoloration of lenses or finishes, and minor colour variation between fixtures or production runs
• Third-party controls, building management systems, dimming systems or components not supplied by ECO LED, and any incompatibility arising from them
• Bulbs, lamps or components consumed as normal maintenance items where identified as such
• Any Product removed from the Covered Site and reinstalled elsewhere
• Costs of access, scaffolding, lifts or de-stocking beyond those stated in section 6
• Loss of use, lost production, business interruption or energy savings shortfalls

9. Making a claim

Submit warranty claims to:

• Online. Use the warranty claim form, which routes to our operations team.
• Email. warranty@ecoledco.com or OPS@ecoledco.com
• Phone. 631-306-7888
• Mail. LIBULBS (d/b/a ECO LED), 18670 Coastal Highway #1050, Rehoboth Beach, DE 19971

Please include:

1. Project number or invoice number, and Covered Site address
2. Date of installation
3. Fixture model or SKU and quantity affected
4. Description of the failure and when it began
5. Photographs of the affected fixture, including any visible label or nameplate
6. Contact name and phone number for site access

We will acknowledge claims within 3 business days and, once the claim is validated, ship covered parts within 10 business days subject to availability. We may request site access or return of a failed unit for evaluation before approving a claim. Products returned without a Return Authorization number may be refused.

10. Transferability

This warranty extends to the Customer named on the project agreement. It may be transferred to a subsequent owner or tenant of the Covered Site for the remainder of the warranty period upon written notice to ECO LED, provided the Products remain installed at the Covered Site.

11. Disclaimer and limitation of liability

EXCEPT AS EXPRESSLY STATED IN THIS POLICY, ECO LED MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHERE SUCH WARRANTIES CANNOT BE DISCLAIMED BY LAW, THEY ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD STATED ABOVE.

IN NO EVENT SHALL ECO LED BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SAVINGS OR BUSINESS INTERRUPTION. TOTAL LIABILITY UNDER THIS POLICY SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE AFFECTED PRODUCTS AND INSTALLATION SERVICES.

Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages, so some of the above may not apply. This warranty gives the Customer specific legal rights. The Customer may also have other rights that vary by jurisdiction.

12. Governing law

This policy is governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

13. Changes to this policy

ECO LED may revise this policy at any time. The version in effect on the Warranty Start Date governs the Customer's project. This version took effect on March 1, 2025 and was last updated on August 13, 2026.

Questions about coverage on an existing project? Contact OPS@ecoledco.com or call 631-306-7888.

Start a warranty claim