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Make a warranty claim

Tell us what failed and we will take it from there. Claims are acknowledged within 3 business days.

You do not have to have bought it from us

Even if you didn't purchase the product from us and received it through a rebate, please send us the information and we'll do our best to get you a warranty.

Who you are

Your name Required

Company

Email Required

Phone

The site and the project

Covered site address Required. The facility where the fixtures are installed

Project or invoice number If you have it

Date of installation Approximate is fine

Did the product come from us?

Yes, we supplied and installed it No, it came through a rebate program No, another supplier Not sure

What failed

Fixture model or SKU From the label or nameplate if visible

Quantity affected

Description of the failure Required. What is it doing, and what should it be doing?

When did it begin?

Site contact for access

Photographs. The policy asks for photographs of the affected fixture, including any visible label or nameplate. Send them by reply to our acknowledgement email, or straight to OPS@ecoledco.com with the site address in the subject line.

This claim goes to our operations team at OPS@ecoledco.com. We acknowledge claims within 3 business days and, once validated, ship covered parts within 10 business days subject to availability. Please read the full warranty policy for what is and is not covered.

After you submit

What happens next

We acknowledge

Within 3 business days you get a reply from our operations team confirming we have the claim and what we still need.

We validate

We check the installation date, the product and the failure against the policy. We may request site access or the return of a failed unit.

We ship or repair

Once validated we ship covered parts within 10 business days subject to availability, or arrange the repair.

We close it out

Replacement products carry the remainder of the original warranty period. We confirm in writing what was done.

Not a claim, but the lighting is past its best?

If fixtures are failing across a facility, a rebate-funded upgrade is often cheaper than continuing to replace them one at a time. The assessment is free.

Request a free property assessment 631-306-7888